Check out our 2025 Summer Research Symposium
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These courses provide students with a comprehensive understanding of healthcare security. Focusing on customer service, public health, and operational issues within healthcare infrastructure. Learners will learn essential customer service skills, including verbal de-escalation techniques, to manage difficult situations and improve patient interactions while ensuring workplace safety. They will also explore the intersection of public health and homeland security, covering topics such as communicable diseases, pandemics, syndromic surveillance, and the roles of various agencies in managing health crises. Additionally, these courses address vulnerabilities and key stakeholders in the healthcare sector, equipping learners with the tools to assess threats, plan strategically, and manage crises to maintain resilient healthcare systems.
Courses Offered
Health Care Community Security & Safety
Health Care Community Security & Safety
Health Care Community Security & Safety
Upon successful completion of this course, learners will gain an understanding of how effective customer service contributes to creating a safe, patient-centered care environment. They will learn basic customer service techniques as well as advanced verbal de-escalation skills to handle difficult individuals. Additionally, learners will develop strategies to identify escalating situations and practice techniques to reduce threats to workplace safety. The course is designed to improve both patient interactions and overall safety in the workplace.
Public Health in Homeland Security
Health Care Community Security & Safety
Health Care Community Security & Safety
Learners will explore the intersection of public health and homeland security, focusing on key topics such as communicable diseases, pandemics, and the role of syndromic surveillance. The course examines quarantine laws and policies, as well as the roles of international, federal, state, and local agencies in managing pandemics. Additionally, the course will study major pandemic case studies, analyzing the lessons learned and the outcomes of these critical events.
Health Care Sector Resilience
This course addresses key operational issues within the healthcare critical infrastructure sector, focusing on vulnerabilities, unique features, and stakeholders that influence the resilience of healthcare systems in delivering effective patient care. It equips current and aspiring security professionals in healthcare with the tools to assess threats, conduct evaluations, engage in strategic planning, and manage crises.
Introduction to Emergency Management
Learners explore the evolution of emergency management in the United States, from early community-based response practices to the current, comprehensive national system that emphasizes risk analysis, communication, prevention, mitigation, and recovery. They examine key policies, regulations, and directives that have shaped the field of emergency management. Through case study research, learners gain insight into current and emerging trends in both domestic and international emergency management practices.